Policies

For All Visits

Please do not forget to:

Schedule an appointment

Bring a current immunization record and all relevant medical information
Bring current insurance information
Ensure the doctor listed as your PCP (for HMO, CHIPS or Medicaid) is a Steeplechase Doctor
Come early if your insurance or demographic information has changed

Initial Visits

There are some forms you must fill out prior to being seen the first time. To make the process of filling out forms as easy as possible, we have put patient forms on our website. Please print and fill out the forms to save time during your appointment. If you are unable to fill out the forms before you arrive at our office, please come thirty minutes prior to your appointment so that you will have plenty of time to complete all forms.

Newborn Visits

If your newborn was in the hospital for less than 48 hours, please schedule an appointment for a newborn follow-up visit 2 or 3 days after discharge. If your newborn was in the hospital for more than 48 hours, please schedule an appointment for a follow-up visit 7 – 14 days after discharge. If you were given special follow-up instructions from the doctor, please call us and schedule your appointment accordingly. Appointment slots are always available for your newborn.

Well Visits

For well child care, and back to school/sports physicals, please make an appointment as early as possible, as demand may vary throughout the year. Please arrive 15 minutes prior to your appointment time so that any required paperwork (e.g. change of address/telephone number, or insurance) can be handled before your scheduled time.

Sick Visits

Please contact our office as soon as you think your child needs to be seen. If you are not sure, please call early in the day so that we can give you the appropriate advice. We see sick children the same day you call.

No Shows and Tardiness

Our goal is to provide timely and convenient service. It is unfair to others if you don’t show up for your appointment, come late or walk in without calling first. If you have an appointment and cannot make it, please contact us to either cancel or re-schedule your appointment within 24 hours. There will be a $25.00 charge if you fail to do so. If you know you will be at least 15 minutes late for your scheduled appointment, please call us and let us know. This will enable us to see patients as timely as possible.

Payment and Insurance

Payment is expected at time of service. There is an extra charge of $16.00 for visits without an appointment and $10.00 for appointments after hours and weekends. On Mondays to Fridays, if you have a 5:30pm appointment and is checked in before or at 5:30pm, you will not be assessed an after-hours fee. If you arrive and are checked in after 5:30pm, the $10.00 fee will apply.

It is your responsibility to have a current insurance card available and to be familiar with your own policy. We will submit the claim to your insurance company. You may be responsible for any portion that is not covered. There is a $5.00 replacement fee for any lost or expired prescriptions. If you have any questions or would like to discuss a payment plan, please contact our business office at 281-469-2838.

Effective Aug. 1, 2011, our office will no longer accept American Express Credit Cards. We will continue to accept other major credit cards including Visa and MasterCard, checks and cash.